Property Management Services

 

Thank you for the interest you have shown in our Property Management Services.  Cabin Rentals of Helen would like to help you maximize your investment property and talk with you personally regarding your cabin. Every owner and their property is unique, there are several important factors to consider when making the decision to place your cabin on a rental program.  The following information will help you make the important decision about which management company will serve you best...we hope you will choose Cabin Rentals of Helen!

Cabin Rentals of Helen - Previously known as The Old Pilgrim House established in 2004, Cabin Rentals of Helen has been a popular company since opening in 2007. Our experience is invaluable in the process of managing your investment property successfully.  Working together with our homeowners, we develop a plan that will greatly exceed your expectations for the overnight lodging business.

Our Staff - Our customer service and reservation staff is friendly, professional and responsible.  We have a full-time maintenance and inspection crew.  Our maintenance crew participates in day-to-day customer service needs and deals with many different kinds of long-term maintenance issues.  Since many of our property owners live a distance away, we look after our properties as if they were our own.

Our Customers - Repeat business is very important in the rental industry, so we strive to be receptive and attentive to all of our customers' needs.  Many of our customers book our cabins multiple times, which increases your profit and makes our job easier.  We believe our customers are some of the best in the business, couples and families who value your cabin as much as you do and are grateful you have chosen to share your mountain home with them.

Marketing - Cabin Rentals of Helen has an excellent marketing staff that specializes in user-friendly websites.  Internet marketing is an extremely competitive and complex aspect of our business.  Creating a website that is a quick, easy and convenient way to locate the perfect mountain cabin is one of the most important services we provide.  We work tirelessly to compete in all major search engines.
 

  • Vacation Rental Marketing: 

Some of the biggest advantages to partnering with a professional Cabin Rentals of Helen Specialist, are the in-depth programs designed to market our inventory. Our company invests in high-resolution property video/photos, guest surveys, contests, promotional trade outs, brochures and rack cards, advertising, PR and more to drive additional business to our company, thus making each property more income. We typically reach a customer base of thousands with email campaigns, also handling things like search engine optimization, email marketing, social media, online listing sites and other strategies that lead more travelers to book with our properties. 
 

  • 24/7 Property Management: 

 Cabin Rentals of Helen services the property, homeowners, and guests 24 hours a day, seven days a week, with quick and professional responses thanks to fully staffed teams nearby. We commonly handle questions or emergencies after-hours, a time when homeowners may not be able to (or want to) respond.
 

  • Guest Services: 

Day-to-day guest operations are made easier for homeowners, as our professionals handle all questions, we collect and process bookings, check guests in/out, etc. We, also offer concierge services, which makes a rental more marketable – think exclusive perks like a private chef, in-home spa treatments, local area guides with maps, grocery delivery options, discounts on activities, etc.
 

  • Reservation Services: 

In person, over the phone or online,  or by credit card, our company makes it easier to book vacation rentals in a secure, professional environment. Rental and refund policies are clear, we take security/reservation deposits, and we also absorb credit card fees as a savings to their homeowners. All guests are required to sign detailed rental agreements, and we ensure guests are qualified as families or adult groups over age 25.
 

  • Housekeeping Services: 

Trained housekeepers keep managers’ vacation rental homes cleaned to hospitality industry standards. Inspectors are often deployed to each property before and after every guest, ensuring consistency and quality.
 

  • Property Maintenance Services: 

It’s standard for professionals to oversee services like lawn care, pest control, pool care, A/C service, etc. They maintain relationships with reliable vendors, and offer guests plans to cover accidental breakages."Going with a pro” also assures homeowners that there are "eyes and ears” for their second home, versus a property sitting empty without being checked or maintained.
 

  • Interior Design Assistance: 

 Cabin Rentals of Helen can assist with staging and set-up for travelers, including ongoing support with insights and upgrades, and some even offer in-house interior design and property improvement services. Design pros provide detailed plans to meet market demands and make homes more profitable. For example, we can advise on repurposing spaces into game rooms or movie theaters, together with popular "extras,” designs and amenities vacationers look for.
 

  • Accounting and Records: 

From revenues to repairs, homeowner payments to 1099s, homeowners count on monthly accounting of what is happening at their property. Cabin Rentals of Helen provides online access that allows homeowners to review account information, rentals and revenues, or make reservations on their own, at real time.

Contact Us for MORE information about how we can help you with your vacation rental!