POLICIES

Please review below information; this is information you will need to know prior to booking with Management or Online.  Please call for further information or if you have questions about our Terms and Policies outline.

This page is meant to be a guide to help answer some of the questions you may have prior to booking.  The information contained on this page may be changed at any given time without notice.

·         No rentals will be made to individuals under the age of 21. Any reservation made under false pretenses will be subject to forfeiture of lost rent and deposit, and the party will not be permitted to check in.

·         CABIN RENTALS OF HELEN AND SAUTEE, Reserves the right to refuse service to anyone.   All rental properties are leased without regard to race, color, handicap, sex, or national origin.

·         Rental Agreement consist of: 

  Rental Rate (Nightly Rental Rate per Night) x the number of nights

  12% Taxes Habersham County

  15% Taxes White County

    7% Taxes Rabun County

  Cleaning Fee (also includes tax applicable to the county you are renting in)

·         All rental units do have a cleaning fee and Hot Tub & Pool Fee if applicable.

·         Reservations become effective the instant they are made,

A confirmation number is automatically generated and sent to you by email.  From this point all reference will be made to your rental agreement by the date of reservation, not circumstances. All cancellation policies apply at this point.

·         Deposit Payment Requirements:                 50% paid day of reservation

·        Balance due paid in full (7) days of arrival date.

·         If Reservation is made less than (7) days prior, reservation must be paid in full at time of reservation.

·         All confirmed reservations (Rentals) will be held until 12 noon the day following your scheduled arrival date, after which the unit will be put back onto the rental market unless rent has been paid in full. 

·         Cancellation:  Reservations cannot be re-scheduled if,

Less than (30) days of arrival date ~ No Refund ~ No Escrow Account

The deposit is forfeited ~ unless we are able to replace the reservation with another booking.

No exceptions can be made to the cancellation policy ~ cannot be altered for bad weather, health and related issues for family emergencies.

$50.00 processing fee applied to all cancellations

·         Specials or discounts do not apply to existing reservations.  Must be applied the day of booking.

·         Re-scheduling:  Reservations can be rescheduled if, as long as the change is processed at least (30) days in advance of your stay.

The deposit (if there is a need to cancel or reschedule) 30 days prior to arrival, the deposit paid can be held in escrow if you wish to reschedule at a later time (rental of your choice).

($50) Processing fee does not apply to reschedules.  No charge for the first re-schedule, but the second reschedule will be a $25.00 charge.

·        Damage Waiver Insurance

Additionally, we require a ($39) non-refundable damage waiver.  The damage waiver

provides coverage for accidental damages up to $5000 such as a broken window, etc.

·        CSA ~ Travel Insurance

Travel with the ease of relaxing on your vacation with CSA Insurance for (69.50%)

of your total reservation fee, see our website CSA Insurance Tab: For Details

·         There is a (3) night minimum stay on the following dates:        Oktoberfest

Christmas, New Years, Memorial Day, July 4^th, Labor Day and Thanksgiving

·         Check in time is 4 PM and check out time is 11 AM.  We cannot guarantee rooms for early arrival.  If we are able to accommodate your request (Early check in fee is $25.00) and (Late out fee is $25.00).  We try to honor request but cannot guarantee.

·         We accept MasterCard, Visa, Cash, and Travelers Checks. American Express (Not Accepted). We no longer accept personal checks.

·         Linen Exchange is provided upon request based on the number of days you are staying.  Most of our rentals do have washer and dryers. We do not supply extra linens.

·         Starter Supply is furnished for your enjoyment and ease of your first few days stay.

·         Lock Boxes are located at most properties; keys will be given for properties without lock boxes.

·         Express Check in can be arranged by Management.

·        Occupancy

(1)    Bedroom Rental sleeps max of  (2)    With Sleeper Sofa (4)

(2)    Bedroom Rental sleeps max  of (6)

(3)    Bedroom Rental sleeps max of (8)

(4)    Bedroom Rental sleeps max of (10)

(5)    Bedroom Rental sleeps max of (12)

(6)    Bedroom Rental sleeps max of (14)

(7)    Bedroom Rental sleeps max of (16)

·        SMOKING – ALL our properties are non-smoking

·        NO FIREARMS - FIREARMS are not allow on properties without proper permits and not allowed to be discharged while at our properties.   No Target Practicing Allowed

·        Parking / Availability

Parking is limited.    If you have a boat, jet skis, trailer, etc, see Management for proper parking areas and passes.  Gated communities only allow (4) parking passes per rental.  Every vehicle in your party must get a parking Pass!

·         Cleaning Guidelines ~ At check in you will be given a list of check in and checkout guidelines

·         Pet friendly cabins vary rental to rental, please review website or contact management for rentals that are pet friendly.

Pet Deposit Requirement:   $75.00 Refundable $25 Non-Refundable

·         Noise Ordinance ~ Our Agency maintains quiet hours between 11pm and 7 am.  Please respect your neighbors and do not trespass onto other properties.

·        Cribs, Pack ‘n Play, strollers, and highchairs are available for rent.