Terms and Conditions

POLICIES

Please review below information; this is information you will need to know prior to booking with Management or Online.  Please call for further information or if you have questions about our Terms and Policies outline.

This page is meant to be a guide to help answer some of the questions you may have prior to booking.  The information contained on this page may be changed at any given time without notice.

· No rentals will be made to individuals under the age of 21. Any reservation made under false pretenses will be subject to forfeiture of lost rent and deposit, and the party will not be permitted to check in.

· Cabin Rentals of Helen and Sautee has the right to refuse service to ANYONE. All rental properties are leased without regard to race, color, handicap, sex, or national origin.

· Rental Agreement consists of: 

  Rental Rate (Nightly Rental Rate per Night) x the number of nights

  12% Taxes Habersham County

  15% Taxes White County

  7% Taxes Rabun County

  Cleaning Fee (also includes tax applicable to the county)

· Reservations become effective the instant they are made; A confirmation number is automatically      generated and sent to you by email. All cancellation policies apply from this point forward. 

· Deposit Payment Requirements:

     50% paid day of reservation.

     Balance due paid in full (7) days of arrival date.

      If Reservation is made less than (7) days prior, reservation must be paid in full at time of reservation.

·      All confirmed reservations (Rentals) will be held until 12, or noon, the day following your scheduled arrival date, after which the unit will be put back onto the rental market unless rent has been paid in full. 

· Cancellation Policy

      If reservation is cancelled:

       30 days or more before will result in a refund of deposit paid (less a $50 processing fee)

       30 -7 days will result in a loss of total deposit paid (50% of paid rental fee)

       7-0 days will result in a total loss of rental fee paid 

       Balance is due 7 days prior to your arrival (paid in full) Therefore, loss of total paid

       NO-Refunds regardless of the property rebooks

      Any refunds approved by Management will be mailed out within 7-10 days of cancellation. In rare cases, credit card charges may be reversed, but as a general rule all refunds are made by check.

      You MUST call the office if you need to cancel your reservation. Failure to cancel reservation before arrival date or if you are a "No-Show", the full amount of the reservation will be charged.

      No refunds for early departures, Acts of God, weather, illness, family emergencies, or any type of outages beyond our control.

      In some instances, if you need to re-schedule your reservation, the deposit may be transferred to the new reservation or held in escrow for a future reservation. A $25 rescheduling fee may apply and the change

        needs to occur 30 days prior to reservation arrival date.

      NO EXCEPTIONS will be made to cancellation policy for any reason.

· Specials or discounts do not apply to existing reservations; must be applied the day of booking.

· Damage Waiver Insurance

Additionally, we require a ($39) non-refundable damage waiver.  The damage waiver provides coverage for accidental damages up to $3000 such as a broken window, broken door, etc.

1 bedroom rentals do get a cleaning credit of $20 to offset the cost of Insurance.  Resulting in a 

charge of $19 for insurance (1 bedroom rentals only)

· CSA ~ Travel Insurance

Travel with the ease of relaxing on your vacation with CSA Insurance for (69.50%) of your total reservation fee, see our website CSA Insurance Tab: For Details

To download a copy of the terms and conditions with your CSA Travel Insurance, please click visit http://www.vacationrentalinsurance.com/330CERT and http://www.vacationrentalinsurance.com/SDINC.

· There is a (3) night minimum stay on the following date ranges:

     Memorial Day, July 4^th, Labor Day, Oktoberfest, Thanksgiving, Christmas, and New Years. 

 · Check-in time is 4 P.M. and check out time is 11 A.M.  We cannot guarantee rooms for early arrival.  If we are able to accommodate your request (Early check in fee is $25.00) and (Late out fee is $25.00) we will make sure your stay is to your preference, but we cannot guarantee these requests.

· We accept MasterCard, Visa, Discover, Cash, and Travelers Checks; we no longer accept personal checks.

· Linen Exchange is provided upon request based on the number of days you are staying.  Most of our rentals do have washer and dryers. We do not supply extra linens.

· Starter Supplies are furnished for your enjoyment and ease of your first few days stay.

· Lock Boxes are located at most properties; keys will be given for properties without lock boxes.

· Express Check-in can be arranged by MANAGEMENT.

· Occupancy 

Please review the individual property's description for its max occupancy.

 · SMOKING – ALL of our properties are designated non-smoking areas.

· NO FIREARMS - Firearms are NOT allowed on properties without proper permits and are not allowed to be discharged while at our properties. No Target Practicing Allowed.

· Parking / Vehicle Availability

Parking is limited; if you have a boat, jet ski, trailer, etc, see Management for proper parking areas and passes.  Gated communities only allow (4) parking passes per rental.  Every vehicle in your party must get a parking Pass!

· Cleaning Guidelines

     At check in you will be given a list of check in and checkout guidelines.

· Pet friendly cabins vary rental to rental; please review our website or contact management for rentals that ARE pet friendly.

Pet Deposit Requirement:  $125.00 Non-Refundable (2 pet max per cabin) 15 lbs or less

Special arrangements will need to be made for pets any larger than 15lbs

· Noise Ordinance ~ Our Agency maintains quiet hours between 11 P.M. and 7 A.M.  Please respect your neighbors and keep quiet between these hours. Also, do NOT trespass on their property.

      Cribs, Pack ‘n Play, strollers, and highchairs are available for rent.