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Terms and Conditions Reservation Policy: Berg, Inc. DBA Cabin Rentals of Helen, Sautee & Lake Burton, requires a deposit of 50% of the total rental amount in order to hold a reservation. Total amount includes 15% sales tax, cleaning fees, pet deposit (if applicable), and any additional charges for items requested by renter (such as champaign, shuttle, etc.) Deposit may be paid online at the time of reservation with a credit card or by mailing a personal check or money order made payable to:
Final payment: Final payment is due 7 days prior to arrival. Please contact us with any questions you have regarding payment options. All checks must be received 7 days prior to arrival. We will contact you by email for payment instructions. If we don't hear from you with alternate instructions, the credit card on file will automatically be charged with the remaining balance. All rental agreements, directions, and lock box codes will be emailed when final payment is applied. Please make sure you receive your check-in instructions before leaving for your vacation. Cleaning and Hot Tub Fees: Cleaning and hot tub fees are added to your reservation once we receive your automated confirmation. We will re-send a confirmation to you ASAP with the revised amount due. Cabins without hot tubs will only have a cleaning fee added. This fee is collected at check-in. Confirmation Rental Agreement: This signed rental agreement and receipt of your payment confirms your reservation. Upon receiving the agreement and payment, we will email a confirmation letter to the email addresses provided. Additional Deposits: In lieu of a prepaid security deposit, Cabin Rentals of Helen, Sautee & Lake Burton retains guest's credit card information for any damages found after guest departure. There is no initial security deposit charged to your card; it is for the sole purpose of ensuring there are no damages done to the rental property. We are required to inform you of any fees prior to charging them to your credit card. If we are not able to make contact, your card can and will be charged up to the amount of damage found. There is no maximum and you will be charged according to repair cost. A form must be signed at check-in stating that we have the right to charge these fees if necessary. Check-in and Check-out Times: All guests are asked to check in at our office, located at 8037 South Main Street in Helen, Georgia.
Rescheduling Fees: In the event that it becomes necessary for you to reschedule or cancel your reservation, please contact Cabin Rentals of Helen, Sautee & Lake Burton as soon as possible. If you are rescheduling your reservation, there will be no penalty for the FIRST time the reservation is rescheduled. However, if it again becomes necessary to reschedule, a $25 rescheduling fee will be applied. Check-in Procedures: VERY IMPORTANT - FROM TIME OF CHECK-IN WE ASK THAT YOU GO TO YOUR CABIN FOR AN IMMEDIATE CHECK-IN AND EVALUATION OF YOUR RENTAL PROPERTY. WITHIN 1 HOUR OF CHECK-IN, PLEASE CALL US OF ANY HOUSEKEEPING ISSUES, HOT TUB ISSUES, AND OR ANY QUESTIONS THAT WILL NEED TO BE ADDRESSED. OTHERWISE, WE CAN NOT HOLD SUB-CONTRACTORS RESPONSIBLE FOR ANY PROBLEMS THAT OCCUR.
Express Check-in: This must be pre-approved. Balance must be paid in full, driver's license and credit card copy must be faxed to our office with matching information. You must come to the office the following morning to complete the check-in process. 21-Day Cancellation Policy: If a reservation is cancelled prior to the 21-day cancellation date, there will be a $30.00 processing fee for cancellation. If cancellation is made after the 21-day cancellation period, the renter will lose their deposit or up to 40% of the total reservation amount and a $30.00 processing fee. No-Shows: Entire deposit will be forfeited. Early Departure Due to Emergency: Unfortunately, we are unable to refund any of the reservation since we must protect our owner's best interest and their inability to rent the property during that period of time. Animal Accomodations: Many of our rentals are "pet-friendly". There are restrictions on larger pets and other restrictions that vary with the individual rental property. Certain exceptions apply; please call with any questions and for prior approval.
Parking Availability/Maximum Occupancy: The number of occupants and vehicles permitted at each cabin varies with each property. This is strictly enforced at our rentals. Please call to confirm the number of guests in each party and vehicles that will be parked at each rental. Failure to abide by the guidelines may result in additional cleaning fees and possible early termination of the rental agreement. There will be no refunds given for any unused days. Disclosure: Cabin Rentals of Helen, Sautee & Lake Burton has been hired by property owners to act as the representative of each of the properties in its rental program. Cabin Rentals of Helen, Sautee & Lake Burton works at all times for the best interests of its owners. Lock-boxes: There are lock-boxes located at each home with the key inside. The lock-box code will be given to you at the time of check-in. The codes are changed regularly for your protection. The key is to be left in the lock-box during your stay whenever you are away from your property. Upon departure, lock the doors. The key should be left in the lock-box and the dial scrambled. Lock-out Policy: In the even of an accidental lock-out, you may obtain an additional key from our office. If the office is closed, you may call our after-hours number to have a representative meet you at the office. There will be a $30 charge for this after-hours service. Please make sure to take a business card during check-in and keep it with you during your stay so you will be able to contact us at all times. Telephone: Most of our rentals have a telephone with local telephone service included. Any long-distance charges incurred during your stay will be billed to the credit card held in lieu of a security deposit upon receipt of the telephone bill. Gas Fireplaces: The gas fireplaces in rental properties are seasonal and are not operational during warm weather months (May 10th - Labor Day weekend). Fireplaces open October 1st. Wood-burning Fireplaces: Wood-burning fireplaces are available during the winter rental season. They are turned off on May 1st and turned back on October 1st. Firewood: Firewood is not supplied at the cabins. Firewood can be purchased in advance and delivered to your cabin prior to your arrival or at the store upon check-in. Kindling and fat lighter are also available at the store. Firepits: Please do not build a fire unless your cabin is furnished with an outdoor firepit or designated area. Please make sure you place the hose next tot he firepit within reach for an emergency. All firepits must have adult supervision. If there is a temporary ban on fires due to drought conditions, you will be required to sign a waiver that you were advised against building a fire. You will be responsible for any damages that may occur as a result of neglecting our firepit policies. Barbeque Grills: All of our cabins are furnished with some type of barbeque grill, either propane or charcoal. Please check the property page or at check-in for which type is at your cabin. The renter is responsible for cleaning the grill before departure. A $25 cleaning fee will be charged for cleaning if necessary. If the propane tank is left on and excessive gas is used as a result, renter will be charged for a tank refill of $25. Additional Hot Tub Shock: Hot tub service is based on size, such as 4-6 person tub. If excessive amounts of people are in the hot tub and you wish to have an additional shock mid-week, especially with weekly rentals, we can do so at a charge of $15.00. Please call the office for this service. After lots of activity and with children, this is recommended. Alcoholic Beverages: As per the laws of the state of Georgia, it is prohibited for any persons less than 21 years of age to buy or consume alcoholic beverages. If it happens that any person, be it guest or guest of a guest, should be arrested for under-age consumption on the property covered by this contract, the rental contract will be terminated and guests will be evicted at the descretion of a representative of Cabin Rentals of Helen, Sautee & Lake Burton. There will be no refunds given for any unused days. This reprimand also applies if a guest, or guest of guest, is observed drinking alcoholic beverages by a representative of Cabin Rentals of Helen, Sautee & Lake Burton. No kegs are allowed on the property without prior approval. Any bottles, cans or trash left after departure may result in additional cleaning fees charged to the credit card held in lieu of a security deposit. Furnishings: All properties and privately owned and individually furnished by owners. When you arrive at your rental property, it should be clean, equipped and ready for occupancy.
Please do not move furniture and NEVER move interior furnishings outdoors. Each rental has an area designated for the owner's personal storage. Any closet, basement, or attic area that may be locked upon arrival is for the owner's personal belongings and is not included as part of the rental agreement. Listings and Pricing: Cabin Rentals of Helen, Sautee & Lake Burton makes every effort to ensure that individual listings are up-to-date and accurate but this information can not be guaranteed. Rates may be increased during weekends, special events and holidays. Rates do not include tax and are subject to change. If you would like to call or email our office to confirm availability and pricing, we will be happy to assist you in any way possible. Satellite and Cable Television: All cabins are privately-owned and are equipped with different cable and/or satellite subscription packages. Cabin Rentals of Helen, Sautee & Lake Burton does not guarantee any programs or events. Guests are financially responsible for any pay-per-view programming charge plus and additional $4.00 charge per program or event. These fees will be charged to the credit card held on file in lieu of a security deposit. DSL-Internet Access: We will provide support for our own services and equipment. If we provide tech support for the connection of your personal laptop, etc., there will be a charge of $25. If the service call is due to the service itself, such as Windstream, there will be no charge. Double-Booking: In the rare event of a double booking, Cabin Rentals of Helen, Sautee & Lake Burton will do all that we can to satisfy the needs of the customer. We will offer an alternative rental property from our program or from that of another company and every effort will be made to ensure it is a comparable unit. If the customer chooses not to accept the alternative rental property available, all charges will be refunded in full. Double bookings are very rare and will be treated as an utmost priority. Cleaning Requirements: Guests are asked to leave the rental in the same general condition as it was upon arrival. Vacuuming, dusting, laundry, sanitizing, and most other cleaning requirements are performed by a cleaning service.
Right of Entry: Although our entry into a property during occupancy is rare, representatives of Cabin Rentals of Helen, Sautee & Lake Burton reserve the right to enter the rental property at any time. Reasons for entry may include, but are not limited to, showing the home to potential buyers, maintenance, investigation of disturbances, and to check for occupancy. We will make every effort to contact you in advance but cannot guarantee prior notice. Large Groups and Parties: Cabin Rentals of Helen, Sautee & Lake Burton requires notice prior to reservation for any large events such as wedding parties or reunions. No more than the stated maximum occupancy or numbers of guests specified in the contract are permitted to stay overnight. Any additional guests not specified in the original contract will result in possible eviction without refund of deposit and/or rent. In addition, extra fees will be applied. Extra cleaning fees will be agreed upon and any damages or theft by guests or guests of guests will be charged to the credit card held in lieu of a security deposit by our office. Guests in any rental property located inside a private community must abide by the rules and regulations of the community. Other stipulations may apply. Please contact our office with any questions or for approval before making a reservation. CABIN RENTALS OF HELEN AND SAUTEE RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE. ALL RENTAL PROPERTIES ARE LEASED WITHOUT REGARD TO RACE, COLOR, HANDICAP, SEX, OR NATIONAL ORIGIN. Weddings and Special Events: Weddings and/or special events are strictly prohibited with a separate agreement. Our wedding coordinator must arrange the contract and agreement. Only select homes participate in the weddings and special event program. There will be an addendum to the lease pertaining to weddings that requires your signature and must be returned signed with lease agreement. Specifically note that Cabin Rentals of Helen, Sautee & Lake Burton have a maximum number of 75 guests during the wedding and/or special event. There is an additional event fee incurred by the renter in the amount of $1,500. The fee will defray the cost involved in the logistics of these events and ensure minimal "wear and tear" on the property. Wedding events require a security deposit in the amount of $2,000 in the form of a credit card, check, cash or money order thirty days prior to arrival. Alternative parking arrangements for your guests will need to be made in advance and on-street parking is not allowed. A list of names attending the wedding/special event must be faxed or mailed into the office 30 days prior to arriving. For weddings and/or special events a security guard will be provided at the owner's expense. This is for parking and safety reasons. Due to high traffic in and out of the restrooms, we require all weddings/special events to rent a port-a-potty for the outside. Please contact our office with any questions. Choosing the Right Vacation Rental: Many of our cabins are located on dirt roads, but are no more than 8 miles from our office. If you or any member in your party has health or medical issues, keep in mind the location of property. You may also want to check on the nearest medical facility. Liability: You and your guests shall be solely responsible for all property damage, accident or injury to any person(s) or loss sustained by any person(s) including loss of money, jewelry or other personal property, arising out of or in any way related to the use and occupancy of any property owned or managed by Cabin Rentals of Helen, Sautee & Lake Burton. You and your guests hereby agree to indemnify and hold harmless to Cabin Rentals of Helen, Sautee & Lake Burton, its agents, managers and property owners from any and all claims including third party claims and assume all liability for use of the property, all activities on the property and presence of all persons on the property. Lost and Found: Cabin Rentals of Helen, Sautee & Lake Burton cannot be held responsible for items left in homes or condominiums. Please double check your cabin for personal items prior to departure. If you happen to leave any of your belongings, we will mail them to you at cost. If we find any lost items, we will hold onto them for 30 days. Pools and Hot Tubs: Pools and hot tubs are cleaned between guests. As neither the homeowner nor Cabin Rentals of Helen, Sautee & Lake Burton employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof. A professional pool and hot tub company maintains all pool equipment on a weekly basis. If you have any questions or concerns, please contact our local office. Game Rooms: Renter is responsible for the repair of any game table and/or equipment during your stay. Keys: Keys must be placed back into the lock-box at departure. A $25 charge will be applied if the keys are not returned to the lock-box. If keys are received at the office, please return the keys back to the office upon checking out. Smoking Policy: All of our cabins are non-smoking cabins. This is strictly enforced! If any sign of smoking or ash trays is left inside the cabin, you will be billed accordingly. Please do not throw cigarette butts on the ground. Out of respect to the owners, please use ash trays provided at the cabin. High Decks and Hand Railings: We ask all parents of small children to be aware of high decks and hand railings of our cabins to ensure safety. Steps can also be an issue for the elderly as well as children. Please monitor as necessary. River and Lake Cabins: Some river and lake cabins come furnished with canoes and kayaks. It is the renter's responsibility for the proper use of these items, which must always be placed back into the proper area and/or storage area. If theft should occur due to not following guidelines and/or improper use of equipment, you will be billed accordingly. Noise and Neighbors: We ask that you please respect the neighbors of our rental cabins. Many of these neighbors live here full-time so be aware of music and noise especially after 10 p.m. If the police are called, you will be asked to leave the property in the morning without refund. Firearms: Firearms are not allowed under any circumstances on our properties. Please do not target practice or fire any weapon while staying at one of our cabins. There are too many neighboring homes in the area and the noise is also an issue. Innsbruck Golf Community Guidelines:
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