Common Questions about Vacation Rental Homes


What time is check-in/check-out?

Check-in is at 4:00 pm; check-out is at 11:00 am. We do have options of early check in and late check outs, if available. Please contact us for further information about these options.

When is total payment due?

Balance must be paid in full 15 days prior to arrival. Unless you have made a reservation within less than 15 days of your reservation date, we can take reservations as late as same day check in.

Where is the closest Wal-Mart?

There is a Wal-Mart in Cleveland, Ga and one in Cornelia, Ga

What are the Terms and Conditions of a vacation rental with Cabin Rentals of Helen?

Guests can review the agreement on our website under the tab 'About Us' then click on 'Terms & Conditions'

What are the office hours and location?

Office Hours: Monday thru Friday 9 am to 6 pm EST. Saturdays and Sundays 10 am to 6 pm EST
Office Location:8016 South Main Street Helen, GA 30545. If you have a problem or issue at the cabin, you will be provided an emergency contact number that you may call after business hours. Emergency calls are taken until 11 pm EST. 


What should we bring with us?

All of our cabins provide linens, a start-up supply of paper products, trash bags, dish detergent, dish washing tabs and fully equipped kitchens, so you need to bring only personal grooming items, grocery items and select suggested items below:
Suggested Items
Sunscreen (summer)
Insect Repellent (summer)
Firewood(fall/winter)
3+ Days or Large Groups
Additional Hand Soap
Toilet Paper / Paper Towels
Extra Trash Bags
Coffee Filters
Coffee
Dish washing detergent
Laundry detergent
Family entertainment items (DVDs / CDs, Books / Board Games / Playing Cards / Puzzles)* Although some of the items listed above are available at most cabins we cannot guarantee each item is available in every cabin.
* Fire extinguishers are available. Medicines such as Aspirin / Ibuprofen is not provided at our cabins.


 
How and when do I pay for my reservation?

You must have your reservation paid in full 15 days prior to check-in. Payments made should be made by calling 1-888-451-0651 or 706-878-4634. We accept only Visa and MasterCard. Our system automatically charges guest balance within fifteen (15) days of arrival on the credit card that was used to secure reservation. If you need to change these arrangements or pay with different card information, please call our office before the 15-day time period.

What is the Property Protection Fee & how does it work?

Each reservation is charged a non-refundable fee of $55.00. Accidental Damage Protection protects you up to $700 for Unintentional/Accidental Damage while occupying your rental accommodation and is non-refundable. This is only applicable if the damages are reported at the time of the incident. This Property Protection Fee covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The plan will pay a maximum benefit of $700.00. Any damages that exceed $700.00 will be charged to the credit card on file.  Certain terms and conditions apply. The Property Protection Fee does not include or cover any damages to linens. All linens that are damaged are subject to be charged to the guest. Please see section 29 of the Terms and Conditions for a pricing list of Linen Replacement.

Do you charge Taxes on your vacation rentals?

Yes! All vacation rental management companies, Lodging, and individuals are required to charge Taxes on their properties. The total lodging tax in Helen, GA is 15%.

How do I get directions to the cabin?

You will be provided with directions to your cabin five (5) days prior to your arrival

Do you have pet friendly cabins?

We have some cabins that are designated "Pet Friendly". This option is stated on the cabin profile and is possible with a non-refundable pet fee of $125.00. This fee covers up to two (2) pets with a MAX weight per pet of 25 lbs. Larger dogs must be approved my management. Pets cannot be left in a cabin unattended unless crated. $250 FINE IF PETS ARE NOT REGISTERED!!!!! - YOU WILL BE ASKED TO LEAVE
Pets are not allowed on the furniture. Guests agree to pay all additional cleaning fees if pet hair causes a delay in cleaning services. Pets must be completely housebroken, well behaved and pest free. Guests agree that they will not use any linens or towels for their pets.
Guests further agree to clean up all of their pet's waste from the grounds.


Are the cabins close to one another?

Some of our cabins are located in the general vicinity of other cabins but all cabins are privately owned and are spread throughout White and Habersham Counties. We have several groups of cabins that are walking distance from cabin to cabin.

Do you offer gift certificates?

Gift certificates are thoughtful and unique gifts for friends, family, or business associates. You may specify a specific dollar amount on any gift certificate. To order please call the office at 1-888-451-0651 or 706-878-3535 or email the request to [email protected]

Do you have a No Smoking Policy?

All cabins are non-smoking and this policy will be strictly enforced and there will be additional cleaning charges should it be found that someone has violated the policy. There will be a $250.00 minimum charge for anyone found smoking in a cabin. Smoking is only permitted outside and cigarette butts are to be placed in an appropriate container and not placed on the ground.

What are the ways to make a reservation?

View availability and make your reservation online at www.renthelen.com or call our office at 1-888-451-0651 or 706-878-4634. A Rental deposit of half of the total amount of your reservation is due upon making the reservation over the phone or booking online. The person booking the cabin must be at least 21 years old and must be either the person, or the spouse of the person whose name appears on the credit card.

What should I drive or can I tow a trailer to the cabin that I have rented?

We do suggest if you are driving a sports car or other low sitting vehicle that you contact the office first before driving to your cabin rental. Please check with the office regarding cabins that could require 4 x 4. If you are riding a motorcycle, please call the office first. Some cabins will be more difficult for a motorcycle to access. If you plan on towing a trailer, please call first so that we can advise if the cabin you will be staying at is accessible for a trailer.

Will my cell phone work at the cabin?

Cell phone service is somewhat sporadic in the North Georgia Mountains. Most of our cabins have cell phone coverage. VERIZON and/or AT&T seem to have the best overall coverage; but some of our cabins have no cell phone service available at all. SPRINT has limited coverage in this area. Some cabins have a land line which provides local calling. Please bring a prepaid calling card for making long distance calls.

Are there grocery stores in the area?

Ingles Supermarket is located at 55 Helen Hwy, Cleveland GA. Also, there is a Betty’s IGA in Helen as well

What happens if I leave something at the cabin? (Lost & Found)

If you or your guest(s) accidentally leave a personal item at one of our cabins, please contact us ASAP. If we find the item, we will make every effort to contact you to make arrangements to return the item(s). Either way we will act as quickly as possible. During our busier seasons this may take up to 14 days to return certain items. If we do not locate the item(s) before you bring it our attention it may be irretrievable. If we are requested to return the item via parcel post USPS, we will return item(s) including packaging for a minimum fee of $10.00. The fee for returned items can be charged to: the credit card on file or another credit card. You may also use other shipping arrangements using a UPS, FedEx, DHL account.

Can you get alcohol in the area?

You can purchase package beer and wine in Helen, GA. The restaurants of Helen serve beer and wine by the drink.

Is firewood provided at the cabin?

For cabins with wood burning fireplaces, firewood is not provided. Firewood can be purchased throughout Helen. Firewood is prohibited only for wood burning fireplaces. Firewood is not provided for fire pits and outdoor fireplaces. You may not cut wood surrounding the properties but small bundles of wood can be purchased at the local gas stations and grocery stores. Absolutely no liquid accelerates are allowed! These are very dangerous to you and our property. Your full deposit will be kept if one is used!

Looking for something in Helen, GA?

Visit our Local Area Guide or call our office to speak with one of our knowledgeable and helpful staff members. Also, see our Guest Packages page.
Feel free to contact us anytime at (888) 451-0651 with any additional questions you may have!