Below is detailed information on each of our policies located inside of the Rental Agreement.
1. Any Cancellation outside of the 15 day window (15 days or more prior to your arrival date) of the check in date will result in a credit to your account with Cabin Rentals of Helen. This credit can be used for a future reservation with Cabin Rentals of Helen at the same property. Prices are subject to change from the original booking amount. Any Cabin Rentals of Helen credit must be redeemed within (12) months of when the original credit was issued. CABIN RENTALS OF HELEN DOES NOT ISSUE REFUNDS BACK TO CREDIT CARDS. The cancellation policy applies to last minute bookings as well.
2. Cancellations made within (0-14) days of check in date will result in total loss of monies paid. YOU ARE LOCKED IN. NO CREDITS to CREDIT CARDS - NO REFUNDS - (PLEASE PURCHASE TRAVEL PROTECTION IF YOU THINK YOU MIGHT HAVE TO CANCEL INSIDE OF THE 15 DAY WINDOW. GENERALI INSURANCE COMPANY WILL ONLY REIMBURSE YOU FOR COVERED EVENTS SUCH AS SICKNESS, ACCIDENT, DEATH. No shows are subject to the entire rental fees. No future credits will be given for a no show or cancellation made within (0-14) days of the check in day.
3. Credit decisions may take up to (14) days to process
Cabin Rentals of Helen is a property management company. All cabins are privately owned. Unfortunately, we cannot refund any money or relocate guests due to any of the following: TV, VCR, DVD, gas log fireplace, jetted tub, hot tub, pool table, gaming system, small appliances, etc. not working or malfunctioning.
No refunds will be given for acts of God, loss of electrical power, water, air conditioning, or cable/satellite outages. Refunds will not be given for ANY REASONS after check in. In the event of a mechanical failure, we will make every effort to have all reported malfunctions corrected as promptly as possible during regular business hours.
No refunds for early departure, this includes departures due to inclement weather.
Under certain circumstances, at the sole discretion of the Manger, Cabin Rentals of Helen will issue a refund. These refunds are on a case by case basis and must be deemed eligible by the Manger. All eligible refunds will be issued to the credit card on file and can take up to 14 days to process.
The North Georgia Mountain weather can be unpredictable. Therefore, CROH offers Travel Insurance (see Travel Insurance section on on website). It is the Guest(s) responsibility to monitor the weather and road condition prior to the arrival and during the Guest(s) stay. Road conditions can change rapidly and can become impassable at any time and remain impassable for any length of time. Guest(s) may contact Cabin Rentals of Helen to inquire about weather and road conditions but may not hold Cabin Rentals of Helen responsible for any weather and road condition predictions.
If weather conditions affect the Guest(s) departure date, it is the sole discretion of Cabin Rentals of Helen to extend that reservation. If extension is approved, Guest(s) will assume the additional nightly rate and fees.
Guest(s) will also abide by the check-out procedure. Guest(s) checking in or out of a property during inclement weather, understands that they are proceeding at their own risk and should make appropriate arrangements. In case of impassable roads, Cabin Rentals of Helen will try to accommodate Guest(s) with another cabin of similar type, based upon availability and not guaranteed. Please make sure you are prepared and purchase all supplies needed in case of any potential storm type impacts (flashlights, matches, batteries, extra nonperishable foods, bottled water, toilet paper, paper towels, medicines etc.).
Cabin Rentals of Helen and the individual property owners will not be responsible for maintaining the conditions of roads, decks and driveways in the event of snow, ice, rain, erosion or any other effects of weather related conditions. The Guest(s) agrees to take full responsibility for their safety as well as the passengers in their vehicles. The Guest(s) also understands and assumes the sole responsibility of traveling in inclement weather which may result in loss of property, damage to property and be potentially life threatening.
In the event that a State of Emergency is issued, for any potentially hazardous weather, and you choose to proceed with checking into the property you reserved, you will not be issued any type of refund or credit. Please be advised: If you choose to travel under an issued State of Emergency, you are traveling at your own risk. Cabin Rentals of Helen will do all we can to make your trip and property as safe as possible, but under no circumstance will any type of refund or credit be issued.
Upon checking in to your cabin, look around the home and become familiar with exits, fire extinguishers, amenities, furniture placement, and any potential dangers. Please use common sense and follow all posted safety rules during your vacation.
Some homes are located near rivers, creeks, lakes, or ponds, and some may have access to boats or docks. Inherent risks exist with properties located near bodies of water. Water recreational activities as well as boat and dock usage are at your own risk. Cabin Rentals of Helen and the homeowner are not liable for damages arising from personal injury, property damage, or death sustained in or around the property, roads, docks, or bodies of water.
The North Georgia mountains are home to a diverse group of wildlife, insects, and plants. Due to this environment, certain conditions may exist in and around the rental property that are beyond Cabin Rentals of Helen's control including but not limited to pests and unexpected animal encounters. Avoid approaching, feeding, or harassing wildlife of any kind. When enjoying time outdoors, wear protective clothing, sunscreen with an SPF of 30 or more, and an EPA-registered insect repellent.
Cabin Rentals of Helen and the homeowner are not liable for theft, personal injuries, damage, costs, or any expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with guest use of the rental property. Failure to follow Cabin Rentals of Helen's policies, rules, and safety guidelines could result in eviction without refund.
Intentional property damage, personal injury to guests or others, a breach of the peace, a nuisance to others, or a violation of any criminal law or local code shall be grounds for immediate eviction without refund. All policies and rules are in accordance with the laws of the State of Georgia and White County and Surrounding Counties.. Any action relating to these policies shall be instituted and prosecuted only in the White County Superior Court, White County, Georgia
It is the sole responsibility of the guest(s) to adhere to Cabin Rentals of Helen’s Quiet Hours. Quiet hours begin at 10:00pm and end at 9:00am. Cabin Rentals of Helen will offer one opportunityfor guest(s) to reduce noise if any complaints are made. If a second complaint is made, the local authorities will be called and this mayjustify guest(s) and visitor eviction. All monies paid will be surrendered. No credits, refunds or rate reductions will be offered if asked to reduce noise or for any early departures due to eviction.
No person shall at any property managed by Cabin Rentals of Helen or in any motor vehicle parked at or located at any property managed by Cabin Rentals of Helen, use, operate or play any radio, phonograph, stereo set, tape or CD player, television, sound amplifier, musical instrument, or other device which produces or reproduces sound, at a level which interferes with a person’s peaceful enjoyment or the peace and tranquility of the surrounding area at a distance more than 30 feet from the sound source.
Cabin Rentals of Helen Property Noise Ordinance and Hours
• 10:00 p.m. to 9:00 a.m. - No person shall make, cause, allow, or permit the operation of any continuous source of sound when measured at or beyond the real property line a level that exceeds 70 dBA or 70 dBC. Noise over 70 dcb is subject to the Helen City noise ordinance. The Helen Police Department will address excessive noise of any kind including loud vehicles, talking or shouting loudly, or music emanating from any home, which results in complaints.
Cabin Rentals of Helen will offer one opportunityfor guest(s) to reduce noise if any complaints are made. If a second complaint is made, the local authorities will be called and this mayjustify guest(s) and visitor eviction. All monies paid will be surrendered. No credits, refunds or rate reductions will be offered if asked to reduce noise or for any early departures due to eviction.